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Yes, a quick and one-time sign-up process is necessary to proceed to use services on T App Folio. You may either do this using your mobile number or through social media accounts like Facebook and Google.

2. How do I sign up? expand_more 3. How do I receive the 6 digit MPIN? expand_more 4. I did not receive the 6 digit MPIN, what now? expand_more

If you do not receive the MPIN in 2 minutes after requesting it, please try again. If you request for the MPIN more than 3 times, the system will prompt you to enter a captcha. If you still do not receive the MPIN in spite of multiple attempts, please contact our call centre.

5. Can I change my MPIN after login? expand_more

Yes, you may change the MPIN after login by going to 'My Profile' in the left side Menu on the home-screen.

6. Why do you need my mobile number and email address? expand_more

Your mobile number is your unique identification in T App Folio. Your email address will be used to send payment receipts and for any future communication.

7. Is my T App Folio account transferrable to another number? expand_more

No. Your T App Folio account is uniquely tied to your mobile number and cannot be transferred to another mobile number.

8. I am already registered but I have reinstalled the app. Do I need to register again? expand_more

No, if you have already registered on T App Folio through mobile web or the app, then you do not have to sign-up again.

9. I have registered using a wrong mobile number. How can I fix it? expand_more

Your sign-up process is not complete until we match the MPIN entered by you with the MPIN we sent to the mobile number entered by you. In case you entered an incorrect mobile number, then the registration is not complete unless the MPIN was entered by that user. Please try again by entering the correct mobile number.

10. Can I register with my social media accounts? expand_more Yes, you may register using your Google or Facebook accounts. 11. Can I login with my social media accounts? expand_more Yes, you may login using your registered Google and/or Facebook accounts. 12. What data does the App take from my Google/Facebook Accounts? expand_more 13. Will you post content on my Facebook wall if I login using Facebook? expand_more No, we will not post anything on your behalf. General expand_more 1. What is T App Folio? expand_more

T App Folio is a one stop solution for citizens needs for government services. Residents of Telangana can avail the services offered using the mobile app, web, IVR, SMS or USSD. ESD will continue to add more and more government services in the T App Folio to enable citizens' access to government services through mobile App, web, IVR, SMS and USSD channels.

2. I do not have a smart phone, how can I access the services of T App Folio?expand_more You may access selected services of T App Folio using the mobile web, IVR, SMS and USSD channels. 3. How do I access T App Folio?expand_more 4. How do I download the App? expand_more

Depending on your operating system, there is an Android and an iOS app. Please visit the Google Playstore or the App Store respectively. Name of the App: T App Folio

5. Can I make payments on IVR, USSD and SMS channels? expand_more

Yes, you may use your registered T-Wallet account to make payments on IVR, USSD and SMS, provided your wallet has sufficient credits.

6. Can I access T App Folio in Hindi? expand_more No, T App Folio is currently available in English and Telugu only. 7. What are the pre-requisites for availing services on T App Folio? expand_more 8. How much will I be charged for an IVR call? expand_more You will be charged at Rs.1 per minute. 9. How much will I be charged for SMS? expand_more You will be charged as per your SMS plan. 10. How much will I be charged for a USSD session? expand_more You will be charged at Rs.2 per session. Account expand_more 1. Where can I find my transactions and history? expand_more

Please visit 'My Transactions' by clicking on the Menu on the Homescreen to view the list of last 10 payment transactions made by you. If you wish to see older transactions, you will have to click on "Next page". Only transactions made in the last 90 days will be visible.

2. Are payment receipts valid and recognised by departments? expand_more

Yes, payment receipts generated and sent by T App Folio are valid and recognised by all Government departments of the Government of Telangana.

3. Where can I see my receipt? expand_more

Please go to My Transactions under Menu. You will see a receipt button for each of the services for which you made a payment. Once you click on the receipt button, you will see payment receipt for that specific service. You can also choose to download or email receipt to your registered email ID.

4. How do I change my language preference in T App? expand_more Please go to My Settings under Menu on the top left hand cornerChange language. Payments & Transactions expand_more 1. What are the payment modes supported by T App Folio? expand_more 2. What is T Wallet? expand_more

T Wallet is the official digital wallet of Telangana State, T Wallet is available as an 'Anytime Anywhere digital payment option for everyone.

3. Are my card details saved in T App Folio? expand_more

No, T App Folio does not save any card details or banking account details. All details will have to be entered by you once you have been redirected to a secure payment gateway provided by Eazypay.

4. What is your refund policy? expand_more

Please visit Info section under Menu (top left corner of the home page) to read the complete refund policy.

5. Do I need a physical receipt as proof of payment? expand_more

No, you will not require a physical receipt as proof of payment. However, you may choose to take a printout of the receipt sent to you.

6. Can I receive payment acknowledgement over Email in addition to SMS? expand_more

Yes, all payment receipts will be emailed to the registered and verified email address in your T App Folio account.

7. What additional charges are applicable for payment services? expand_more