Customer service representatives handle client requests, product issues and represent companies at the most basic level. Today’s job market is more technological and competitive than ever. Use our Customer Service resume example & guide to boost your chances of getting a great position!
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Customer service representatives typically work by phone addressing questions and resolving complaints raised by clients who have already purchased goods or services from a company.
Some customer service reps also meet clients face to face, by email or via live online chat. The reason for the interaction is not always an existing problem, as sometimes it’s simply a matter of helping to process orders, assist with billing, provide more information or even sell new services.
But customer service reps often deal with clients who are unsatisfied for one reason or another. Customer service reps typically need abundant reservoirs of patience and a demeanor that remains pleasant, helpful and informative.
Before you start writing your customer service representative resume, you need some guidance. Your resume should contain the following elements:
Using the above structure will allow you to lay out your resume like a pro. You also need to keep your audience in mind here. Luckily, here are a few facts about customer service that can help guide the resume writing process:
Fact #1: Customer service is one of the best areas for entry-level applicants. Customer service provides amazing opportunities for career growth for talented employees. Working in this position also develops a huge amount of soft skills. It allows for awesome networking in the professional world.
Fact #2: Customer service is viewed by companies and brands as extremely important. And it affects the bottom line. That's because 91% of customers are willing to spend more with a business when it has a level of personalised customer service.
Fact #3: Technological solutions, CSR platforms and chat bots are changing how customer service is provided.
In addition, digital customer service experience is about apps, interfaces, digital requests, CSR platforms, etc. Along with an emphasis on social and communication skills, technological aptitude is becoming more important for customer service representatives. In this resume guide, we'll take a look at how this impacts your resume in each section.
Expert tipOptimize your resume for the ATS!
If you want to get ahead of the competition, including the right keywords in your resume could be the answer.
Many recruiters now use Applicant Tracking Systems (ATS). The software reviews incoming applications to see how well they fit the criteria of the job.
If you want to get past the ATS screening software, peppering your resume with keywords from the job advert will help. Give it a go now!
Resume formats influence how you are perceived before any physical meeting. The two most important goals to pursue with any resume format are as follows:
As a general rule, we recommend the reverse chronological resume format as standard. However, there will be times when other options better suit your career goals. To get the inside scoop, read our comprehensive resume format guide now.
First things first, you need to work on your resume header. This part of your resume contains your basic information. You should include the following elements:
Make sure that the information in your header is clear and easy to read. If you are using a colorful template, check that the text stands out for the right reasons.
Don't include the following:
Customer Service Representative
